Answers before you hit a speed bump.
Find help with your first banner, placement code, credits and account. Still stuck? Open a support ticket or visit the community.
How do I get my first banner shown?
Create an account, add your site, upload and verify your ownership text file, upload a banner and wait for site and banner approval. Install your placement code and make sure your site has credits.
How do exchange credits work?
You earn credits when qualified banner views are recorded on your active placements. Your banner spends one credit per qualified view on another site. The earning ratio is set by the network administrator.
Do I receive starter credits?
Starter credits are granted once per account when its first site is file-verified or approved by an administrator, if enabled by the administrator. The current amount is shown on How it works.
Which banner sizes can I use?
BannerVanta supports 728×90 only placements. Select a matching format when uploading. Use the accepted file types and size limit shown in your upload form.
Why is my banner pending or paused?
New banners and revised creatives require review. Paused or rejected sites, inactive placements, insufficient credits, category exclusions or an exhausted banner allowance can prevent a banner from serving.
Where do I find my embed code?
Sign in, open My network from your avatar menu and create a placement for your website. Copy the exact generated code into your template and check Embed diagnostics.
Can I upload more than one banner?
The free allowance is one banner per account when allowance enforcement is enabled. Additional slots can be granted by the team. Check Banner allowance in your avatar menu and visit Pro to ask about upgrades.
How do I secure my account?
Use a unique password, enable an authenticator in Account settings and keep your recovery codes somewhere safe. Remember me is optional. Password reset by email requires email delivery to be configured.
Can other members post on my profile?
Only when your profile is public and you enable Allow other members to post on my feed in Profile settings. You can remove posts from your own feed and turn visitor posting off.
How do I contact support?
Use Support in the header or avatar menu to open your portal tickets. Guests are asked to sign in and can create an account from the login screen. Community opens our forum in a new tab.
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